Not Just Your Basic Roadside Assistance
Coach-Net’s service culture is based on the need to positively impact the transitory recreational vehicle owner and eliminate the negative efforts of “orphan owners.” This occurs through the RV lifestyle when owners find themselves hundreds and thousands of miles from their home or servicing dealer, usually during a time when both the manufacturer and dealer’s offices are closed.
Specialized RV Roadside Assistance
In the event an RV owner needs a tow, jump-start, tire change, locksmith, or fuel delivered, Coach-Net is ready 24/7 with a network of over 40,000 roadside assistance providers to render aid. This network is managed and rated to maximize the quality of the service and contains thousands of medium and heavy duty towing providers to cover any size RV throughout the United States and Canada.
Coach-Net’s programs are designed to substantially increase customer satisfaction and markedly reduce service dissatisfaction exposure through improved RV service access and communication between RV OEMs, dealers, and the RV owner. To accomplish this, Coach-Net has created membership plans which go far beyond roadside assistance alone.
RV Technical Assistance (RV Tech Advantage)
Coach-Net pioneered RV technical assistance to assist RV owners with common issues associated with the RV lifestyle. Coach-Net’s RV Technical Team is comprised of many experienced and qualified RV Technicians. Every member of this team has completed extensive technical training through RVIA, RVDA, and/or ASE.
Coach-Net’s RV Technicians are on staff and available to RV owners in order to assist them with basic troubleshooting and product support. These issues might include, but are not limited to, slide room issues, leveling jack concerns, no power to the coach, A/C or heater issues, operating appliances, fresh and wastewater questions, etc. Other companies have tried to copy this service but none of them can match Coach-Net’s experience or access to product knowledge.
Coach-Net Full Service RV Repair Network
Coach-Net maintains the most comprehensive RV service network in the country. With approximately 15,000 service locations this database offers RV owners instant, pre-qualified access to various RV service agencies augmented by pre-qualified subcomponent repair facilities.
RV Service Appointment Assistance
Coach-Net’s representatives assist RV owners with fast, immediate access to qualified service locations and repair facilities nationwide. By identifying the owner’s problem and securing a service appointment for the owner at the closest qualified service facility, Coach-Net provides a level of services that is unmatched in the industry. Furthermore, this turn-key process will be completed by the Coach-Net representative calling the owner in order to provide them with the relevant information including driving directions if need be.